At Hotel Grand Vista, we strive to provide our guests with a flexible and transparent booking experience. Please review our refund policy carefully to understand the terms and conditions that apply to your reservation.

1. Cancellation Window

• Standard Bookings: Guests can cancel their reservation free of charge up to 24 hours before the scheduled check-in time (11:00 AM on the day of arrival). If a cancellation is made within this window, a full refund will be processed.
• Late Cancellations: Cancellations made within 24 hours of the check-in time will be charged the equivalent of one night’s stay.

2. Non-Refundable Bookings

• Discounted Rates: Certain promotional rates, including non-refundable bookings, offer significant savings. However, these bookings are not eligible for refunds. Cancellations, no-shows, or modifications to these reservations will result in a full charge.

3. Special Promotions and Packages

• Package Deals: Special promotional rates and packages may have unique cancellation and refund policies. These will be clearly stated at the time of booking. Guests are encouraged to review these terms carefully before confirming their reservation.

4. Third-Party Bookings

• If your reservation was made through a third-party platform (e.g., Booking.com, Expedia), the refund policy provided by that platform will apply. Please refer to their terms and conditions for specific details.
• Hotel Grand Vista is not responsible for any variations in refund policies from third-party booking platforms.

5. Group Bookings and Events

• Group Reservations: For group bookings (5 rooms or more) or reservations during major events or holidays, a 30-day cancellation policy applies. Cancellations made within 30 days of the check-in date will incur a charge equal to 50% of the total booking cost.
• Event Blocks: Reservations made under event blocks may be subject to different terms as outlined in the event contract.

6. Refund Processing Time

• Processing: Refunds will be processed within 7 business days from the date of cancellation. Please note that depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
• Confirmation: Guests will receive a confirmation email once the refund has been processed.

7. Force Majeure

• In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics), Hotel Grand Vista reserves the right to modify or waive the cancellation terms as per the situation.

8. No-Show Policy

• If a guest does not check in on the scheduled arrival date and has not canceled the reservation in accordance with the policy, the full cost of the stay will be charged, and no refund will be issued.

We appreciate your understanding and cooperation with these policies. If you have any questions or require further clarification, please contact our reservations team at [insert contact information].

Note: Hotel Grand Vista reserves the right to modify these policies at any time. Please review the terms and conditions at the time of booking.